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Quality, Safety and Environment

During the first half of 2010, the objectives scheduled by the Central Office for Quality, Safety and Environment (DCQSA) were pursued with good results.

The first objective to pursue in spring of 2010 concerned maintaining the ISO 9001 and ISO 14001 Certifications: upon completion of the two certification processes, the company confirmed the positive results already achieved in 2009, with the exception of 2 significant anomalies recorded at the Facility Management within the General Management - Information Services and Systems, for which corrective actions are in place aimed at returning to compliant situations through an additional check by DNV scheduled for the beginning of September 2010.

The second objective for 2010 concerns maintaining the first and second part of the scope of OHSAS 18001 certification. This certification was obtained in 2009 in two distinct phases, for the waste management, district heating, and gas and electricity distribution services, along with the extension to the third part of the scope which involves the management and territorial services in the water cycle sector. The process for this last part of certification scope is underway: so far, inspections have been carried out at the company locations of Ferrara and Ravenna. Based on these inspections, some findings have been brought to light which will be the subject of comprehensive assessment following the total closure of the audit at the other local offices and the divisions concerned, which is planned for November 2010.

Moreover, in this first half of the year, there was an inspection by the Bologna Office of the Finance Department on behalf of the Privacy Authority, which carried out a general verification of the application of privacy laws by Hera Spa. The inspection concluded with a finding of breach of art. 4 of the Workers’ Statute due to the non-implementation of a regulation regarding several videocameras set up for video surveillance of the company warehouses.

Since the beginning of 2010, as regards the computerisation of various management aspects, such as: occupational medicine, risk assessment and recording of accidents, and near-miss accidents and incidents, the following activities have been implemented:

  • computerised health monitoring has been extended to the areas of Modena, Rimini and Imola-Faenza, and is expected to be completed for all areas by the end of the year;
  • internal reporting of accidents, near-miss accidents and incidents: all TOS have adopted as the sole instrument the specific IT module Active-Trees/”Infortuni” (Active Trees/”Accidents”). In June 2010 this system was extended to the subsidiaries Fea, Herambiente, and Uniflotte and it is planned to be extended also to the subsidiaries Hera Comm, Hera Trading and Famula on-line by the end of the year;
  • in the area of risk assessment, so-called duty analysis IT sheets have been drawn up and implemented for the purpose of safety in the workplace. This activity was preceded by suitable training. This IT form was also used for the central structures (central bodies, the IT Services and Systems Division and the General Management - Operations).

All of these activities were in addition to the ordinary activities that DCQSA plans and executes to maintain the Integrated Management System of the Group. Obtaining certifications certainly takes a maximum effort, but this does not relieve us of the obligation to ensure continued improvement, a requirement in all three certification standards that we have adopted: 9001, 14001 and 18001.

Among the principal ordinary activities carried out, during the first half of 2010, DCQSA was mainly involved in;

  • QSE inspections to ensure compliance of procedures and instructions prepared by various company organisations: during the first half of 2010, 33 procedures were submitted to DCQSA, for 31 of which a QSE compliance inspection was requested (93%).
  • updating system documentation
  • conducting internal audits on specific issues regarding supplier management: 9 audits were conducted at the various TOS BUs, Herambiente and the Procurement and Tender Contract Management Central Division, in order to verify the level of application of Group procedures, monitor the degree of use of checklists for the periodic control of professional performance of suppliers and the level of implementation of SAP QM, and to bring up points for improving the process
  • conducting internal audits on specific issues regarding the complaint management process carried out in service by Hera Comm
  • conducting internal audits: 100% of the audits planned for the first half were carried out (21/21)

In addition to the previously mentioned activities, some initiatives should be noted aimed at strengthening involvement and sharing between the various parties of the Group operating in the same sector:

The management of emissions trading certificates, for which a specific task force on the subject comes together annually to analyze common problems and to align procedures and actions.


“Pursuant to Rule 26 of Attachment B) to “Legislative Decree no. 196 of 30 June 2003 – Privacy Code”, it is noted that for the year in question, Hera Spa, as Data Holder, carried out the update of its Security Planning Document (SPD).”